Jet pass Privacy Policy — Your Information Is Safe with Us

1 Introduction

Jet pass is an online gaming and betting platform serving users in Bangladesh. We believe every user has a right to privacy, and protecting that right is our responsibility.

This Privacy Policy clearly explains what information is collected when you use the jet pass platform, how it is used, where it is stored, and what steps we take to protect it.

By using the jet pass platform, you agree to this Privacy Policy. We will notify you of any changes, so it's a good idea to revisit this page from time to time.

2 What Information We Collect

Various types of information are collected when you use the jet pass platform. These are outlined below by category:

In addition to the information mentioned above, jet pass retains records of your customer support interactions to help us serve you better in the future.

3 Use of Information

Jet pass uses the information collected from you for the following purposes:

• Account Management: Your information is used to create, verify, and manage your account.
• Service Delivery: To deliver all services smoothly, including betting, gaming, deposits, and withdrawals.
• Security Assurance: To prevent unauthorized access, fraud, and money laundering.
• Legal Compliance: Retention of data required to comply with AML and KYC regulations.
• Personalized Experience: To show you promotions and offers tailored to your preferences.
• Customer Support: To resolve your issues and review any complaints.
• Service Improvement: To analyze usage patterns and improve the platform experience.

Jet pass does not sell your data to advertisers or any third parties. Your information is used solely for operating the service.

4 Data Retention & Storage

Jet pass stores your data on secure, internationally compliant servers. How long data is retained depends on the type of information and applicable legal requirements.

• Account Information: For a minimum of 5 years while the account is active and after it is closed.
• Transaction Records: Retained for up to 7 years as required by law.
• Customer Support Records: 2 years after the issue is resolved.
• Log Data: Up to 90 days for security purposes.

Once the above retention periods expire, your data is automatically deleted or anonymized so that you can no longer be identified.

5 Data Sharing & Third Parties

Jet pass does not generally share your information with third parties. However, limited data may be shared in the following circumstances:

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions. Each of these providers operates under their own privacy policy.
• Game Providers: Limited session data required for Live Casino or slots games is shared with the relevant game provider.
• Law Enforcement: We may be required to share information with authorities under a court order or legal obligation.
• Fraud Prevention Agencies: Blacklist information may be shared with other industry operators to help detect fraud.

Outside of the cases listed above, jet pass does not disclose your information to any other party. No third party may use our users' data for marketing purposes.

6 Cookie Policy

Jet pass uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Used to understand which parts of the site are most visited. These can be disabled.
• Marketing Cookies: To show you relevant ads based on your preferences. These can be disabled.

7 Your Rights

As a jet pass user, you have a number of rights regarding your own data. We respect these rights and are here to help you exercise them.

To exercise any of these rights, please support@jetpass.click-email us. We'll do our best to respond within 30 days.

8 Minor Protection

Jet pass is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration, and confirmed via ID document during the KYC process. If we have reason to believe a user is under 18, we will immediately suspend the account and delete all collected data.

9 Data Security Measures

Jet pass follows the highest industry security standards to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Firewall & IDS: Advanced firewalls and intrusion detection systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Regular Security Audits: Regular penetration testing and audits conducted by third parties.
• Staff Training: All jet pass staff are trained in data protection.

Please note that no online platform can guarantee 100% security. Your vigilance matters too — use a strong password and never share your account details with anyone.

10 Policy Changes

Jet pass may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will:

• We'll send a notification to your registered email address
• We'll display a pop-up notice when you log in to the platform
• We will endeavor to give sufficient notice before any changes take effect

Continued use of jet pass after any changes constitutes your acceptance of the updated policy. If you do not agree to the new terms, you may request to close your account.

11 Contact

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us:

• Email: support@jetpass.click
• Live Chat: Chat with us directly after logging in to the platform
• Support Hours: 24 hours a day, 7 days a week

We typically respond within 24–48 hours. For complex matters, it may take up to 30 days.